As a supervisor, working with student employees is a challenge regardless of whether you have supervised employees before. This workshop offers tips and techniques for supervising Work-Study students and other student employees.
   
What You Will Learn:
How to orient your students

• How to train your student workers
• How to provide positive feedback/reinforcement
• How to address performance issues

• Staff with responsibility for hiring and supervising student staff
• New supervisors are strongly encouraged to attend

The Cashier’s Office will discuss the processing of departmental income (cash, checks and credit card payments) and petty cash reimbursements. Other cashier and banking related procedures will also be discussed. 

What you will learn:

• To prepare different types of cash credit vouchers.
• To prepare petty cash reimbursement forms.
• To prepare on-campus bank deposits
• Other cashier-related guidelines and procedures.

Who should attend?

• New employee responsible for departmental cash deposits and disbursements. 

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Solve the mystery of how to work with Creative Services! If you’re feeling clueless as to how to get a new project started, how to provide the right information to get a creative piece done, or what you need to tell us so we can get you a cost estimate, then come on down to this workshop and we’ll walk you through becoming a working partner with Creative Services.

In this workshop the performance evaluation forms will be reviewed in detail including discussion on goals and accomplishments, performance factors, job descriptions, and areas of development and improvement. Information on how to complete the forms, how to best summarize an employee’s performance and how to write effective and accurate performance summaries will be covered. This program is for exempt/supervisory staff.

What You Will Learn:

•     The specifics of the two performance evaluation forms
•     How to best use the performance categories
•     How to write specific and accurate goal and accomplishment statements
•     How to best summarize an employee’s total performance
•     How to establish motivating and fulfilling goal statements

Who should attend:

•     Supervisors responsible for evaluating staff’s performance
•     Supervisors who will have responsibility for completing the performance evaluation forms
•     Supervisors who want to improve their ability in writing effective evaluations   

Based on the content, this program is being offered to Charles River Employees only.

Providing feedback to employees about their performance is a daily function of all supervisors. With the performance management program in place, supervisors will be conducting an annual performance evaluation meeting with all of their exempt and non-exempt staff; this workshop will provide supervisors with practical information on how to best prepare for it and how to conduct an effective and productive meeting for both the employee and the supervisor. This program is for exempt/supervisory staff.

What You Will Learn:

•     How to prepare for the performance meeting
•     The major areas to be covered in a meeting
•     How to set the agenda and stay on task during the meeting
•     How to address positive performance to encourage continued success
•     How to address problematic and challenging issues in an effective and productive manner
•     How to listen and encourage feedback during a meeting
•     How to discuss objectives and goals for the to encourage and motivate staff

Who Should Attend:

•     Supervisors responsible for evaluating staff’s performance
•     Supervisors who will have responsibility for conducting performance meetings
•     Supervisors who want to improve their communication skills

 Based on the content, this program is being offered to Charles River Campus employees only.

Providing employees with performance feedback is a daily function of all supervisors. With the performance management program in place, supervisors will be conducting an annual performance evaluation meeting with all of their exempt and non-exempt staff. This workshop gives supervisors practical tips on how to best prepare for and conduct an effective and productive meeting for both the employee and the supervisor. This program is for exempt/supervisory staff.

What You Will Learn:
 How to prepare for the performance meeting
 The major areas to be covered in a meeting
 How to set the agenda and stay on task during the meeting
 How to address positive performance to encourage continued success
 How to address problematic and challenging issues in an effective and productive manner
 How to listen and encourage feedback during a meeting
 How to discuss objectives and goals for the to encourage and motivate staff

Who Should Attend:
 Supervisors responsible for evaluating staff’s performance
 Supervisors who will have responsibility for conducting performance meetings
 Supervisors who want to improve their communication skills

Based on the content, this program is being offered to Medical Campus employees only.

What You Will Learn:

The range of services provided by the USC When you or your office might call upon the USC for assistance with a student concern; when to refer students to the USC Policies and procedures surrounding leaves of absence and withdrawal from the University, including the tuition refund schedule, and related financial aid, student account, housing, and other implications

Who Should Attend:

Faculty and staff who have worked with the USC, but would like a better understanding of the scope of services offered Faculty and staff who would work regularly with students and want to know more about where to refer them for help Faculty and staff working with students who may wish to take a leave of absence Graduate staff who handle leaves and withdrawals and or exception requests to the tuition refund policy.

This workshop will present an overview of the federal law (FERPA) that regulates the release of, and access to, student information at Boston University.

What you will learn:
Who should have access to student information?
Does a student have the right to access his/her own information?
What student information can I communicate to other?  What is Directory Information?
Can I communicate with Parents?  What is the ‘new’ BU policy?
….with student consent?  without student consent?

Who should attend:
Faculty and staff who have access to student information and interact with students, parents, other departments and the general public.

Did you know that BU has a new brand initiative? Did you know it’s been rolling out over the last two years? If you want to know even more, this is the workshop for you. We’ll explain the history and reasoning, and even how to work with it. We’ll play ‘stump the chumps’ with brand questions you might not know how to answer. Learn how to help differentiate BU from other schools using our brand voice. Experience the brand’s potential so future students, alumni, and staff can too!

Miscellaneous Receivables will discuss the process of invoicing for services and sales provided by Boston University departments to other organizations, companies and individuals.

What you will learn:

• To create an invoice.
• To display an invoice.
• To search for a customer.
• Other Account Receivables related guidelines and procedures.

Who should attend?

• BU employees who require invoicing to external vendors. 

Could you use new business cards? Does your department need to send a letter printed on your own, personalized Boston University-branded letterhead? Is your school having an event at which custom name badges would be helpful? Look no further than the Boston University Print Center! This interactive workshop will show you how to make the most of our comprehensive, online ordering system. You will be given a guided tour of the system and learn how to order all your stationery online. With everything from business cards and letterhead to envelopes and pocket folders, we will help you to fully utilize this easy-to-use system.

What you will learn:

What products BU Print Center has to offer The benefits of ordering stationery online How to place orders for yourself and other staff How to navigate this easy-to-use system How to place a custom stationery order if the item you are looking for is not available online

Who should attend:

BU staff responsible for purchasing stationery, as well as any BU staff interested in learning more about our online ordering capabilities.