Human Resources

Human Resources comprises the following sections: Benefits, Compensation, Employee Relations, Employment & Training, Labor Relations, Organizational Management, Records, Systems, and Time Management. Each section is dedicated to ensuring that all employees are well informed about the resources available to them.

Who Does What in HR?


The Benefits section is committed to administering the University’s employee benefits, such as the health, dental, disability and flexible benefit plans, and tuition remission.


The Compensation team helps faculty and staff understand compensation-related definitions, practices, and legal requirements, and assists individuals in supervisory roles. For more information, view the Compensation section of this site or contact the Compensation team.

Employee Relations

Employee Relations provides guidance and assistance to management and staff in the interpretation and administration of University policies and union contracts and provides guidance in resolving work-related issues. The Human Resources Consultants serve as representatives to the colleges, schools, and administrative departments at the University regarding issues such as employee performance and conduct, performance management, and organizational planning and development. They also administer time off from work. Look up your Charles River Human Resources Consultant or contact Employee Relations by calling 617-353-4044.
On the Medical Campus, to find out more about your Human Resources Consultant, contact Human Resources by calling 617-638-4610

Employment & Training

On the Charles River Campus, the Employment & Training group is dedicated to recruiting and hiring clerical, custodial, administrative and professional staff for departmental positions. It is also responsible for developing and maintaining the training program curriculum, which is designed to foster employee growth and development. Contact the Charles River Campus Employment & Training or call 617-353-3500.
On the Medical Campus, the Employment group is dedicated to recruiting and hiring clerical, custodial, technical, and professional/administrative as well as public safety staff for departmental positions. To contact the Medical Campus Employment section, call 617-638-4610.

For all faculty hiring and faculty-related actions on the Charles River Campus, contact the Office of the Provost.

Labor Relations

Labor Relations provides assistance to employees who manage union groups. Labor Relations addresses questions and concerns involving contract interpretation and administration, employee discipline, and grievances. Contact Labor Relations at 617-353-2380.

Organizational Management

Organizational Management maintains the organizational and reporting structure of the University which includes restructuring and establishing relationships between organizational units, jobs, and positions. Contact Organizational Management by calling 617-353-4463.


The Records section stores and maintains employee records. It is also available to assist with employment verifications. Contact Records by calling 617-353-4470 on the Charles River Campus or on the Medical Campus by calling 617-638-4610.


The Systems team supports all users and functions of Human Resources. They create reports and local databases and analyze data for University projects and external vendor requests. The team also manages security authorizations for the online Human Resources applications, coordinates efforts for maintaining accurate and consistent employee information within SAP, and are Trustees for HCM data. Systems manages the Human Resources website, administers the creation of University Identification numbers (UIDs), and facilitates all UID problem resolutions. Systems also provides UID and label files to Mail Services and Information Services & Technology for University-wide mailings to employee populations.

Time Management

Time Management assists employees, managers, Payroll Coordinators and designated Timekeepers of departments with time entry, releasing time and time approval. Time Management also helps to troubleshoot any issues or questions regarding employees’ quota balances (sick, vacation, personal, etc.). Contact Time Management by calling 617-358-4817.