P&A Group – New Claims Administrator

Changes for 2014

In 2014 you will have a new and convenient way to use your Flexible Spending Accounts. We are pleased to announce that Boston University has selected P & A Group to administer the Flexible Spending Accounts starting in 2014.

  • Conveniences of the latest technology options such as debit cards
  •  A full-service website that allows participants to see balances, review claims, and upload claims using a secure online system
  • Use your smartphone to submit claims
  • Extended customer service hours

How To File a Claim

Claims must be submitted to the plan administrator, P&A Group.  Several submission options are available.  You may submit your claim online at the P&A Group website.  Before submitting an online claim you will need to register to create a password and username.

Completed claims may also be sent to P&A Group via fax or mail.

Fax: Toll-free 1 (877) 855-7105 or 1 (716) 855-7105
Mail:      Flex Department
P&A Group
17 Court Street, Suite 500
Buffalo, NY 14202-3204

P&A Group customer service representatives are available Monday through Friday, 8:30 a.m. – 8:00 p.m. EST.  Call 1 (800) 688-2611.

How to Register Online

You can register to set up an online account with P&A Group.  Among other things, registering will allow you to submit your claims online and use the website to check account balances, and the status of claims.

  • On the right hand side of the webpage there will be a section titled, “Log into My Benefits.”  Just click on the link “First time logging in, click here.”
  • When prompted to enter your Social Security Number, you should provide your University ID# instead.  Then follow the instructions to set up your account and your preferences.