Custodial and Maintenance

Staff from Facilities Management & Planning is responsible for maintaining all University property and facilities, removing snow from sidewalks and entryways during the long New England winter, and trimming shrubs and grass in the spring and summer. In the residences, Facilities Management & Planning staff members are responsible for general upkeep, physical appearance, and overall cleanliness. Specifically, the staff is responsible for cleaning public areas, hallways, lounges, and common floor bathrooms on weekdays. The staff is not responsible for cleaning student rooms and apartments or bathrooms and common areas located in student rooms, suites, or apartments.

On weekends and holidays, the cleanliness of all common areas and bathrooms depends on residents.

Students are responsible for cleaning their own rooms/apartments/suites, and bathrooms and common areas within; they are also responsible for removing their trash to a designated central location.

Students can request maintenance service of a routine nature by completing a maintenance request form at their residence office. When students submit a maintenance request form to the residence office, the form is forwarded to the Facilities Management & Planning staff for completion of the work.

For furniture and appliance maintenance submit a request on the My Housing portal. For more information about furniture and appliance requests click here.

If a problem is not resolved, let your resident assistant know or go to your residence office. We want to ensure your requests are being addressed.

If a dormitory-style room or suite needs common supplies, such as light bulbs, fuses, or toilet paper, the residence office should be contacted.

For emergencies only, call the Facilities Management & Planning 24-hour service line: 617-353-2105.