Terms & Conditions
Terms and Conditions
of the Convenience Points Plan Agreement
For valuable consideration exchanged herein, Boston University
(University) and student agree as follows:
This Convenience Points Plan Agreement will remain in effect as
long as the student is an officially registered student at Boston
University. Convenience Points balances will be carried over from
the end of one academic year to the beginning of the summer and
from the end of the summer to the beginning of the next academic
year.
Cancellation Credits
Convenience Points Plans for students whose student status at the
University is terminated for any reason will be cancelled and a
Convenience Points balance of $5 or greater will be rebated in full.
Continuing students have the option to request a rebate at the end
of the academic year or at the end of the summer if their unused
Convenience Points balance is $5 or greater. Rebate requests should
be made in person or in writing to Boston University, Terrier Card
Office, 775 Commonwealth Avenue, lower level, Boston, MA 02215.
If a Convenience Points rebate results in a credit balance on the
student's University account, then the student may submit a request
for a refund, in writing, to Student Accounting Services, 881 Commonwealth
Avenue, lower level, Boston, MA 02215.
Using Convenience Points
Convenience Points can be used in all on-campus dining locations,
for pizza delivery, at Campus and City Convenience stores, Barnes
& Noble at Boston University, Agganis Arena concessions, athletic
concessions at the Case Center, most vending machines on campus,
and laundry machines in the larger residences. The University reserves
the right to add, change, or delete Convenience Points locations
at any time.
Buying Additional Convenience Points
Convenience Points can be purchased in increments of $25 at the
Terrier Card Office. Points can be paid for by check. During the
academic year, points may be charged to the student's account and
billed at a later date. Points purchased as a charge to the student's
account will be limited to $1,500 per semester during the academic
year. This includes initial and additional points purchased. To
pay by cash, the student should go to Student Accounting Services,
881 Commonwealth Avenue, lower level, and then bring the receipt
to the Terrier Card Office. During the academic year, additional
Convenience Points can also be purchased through the Student
Link as a
charge to the student's account and billed at a later date.
Residence Access
Access and guest sign-in privileges for Convenience Points Plan
participants who live in on-campus residences are determined by
established University residence access policies. Students living
off campus who have a Convenience Points Plan only are not allowed
access to on-campus residences at any time unless they are signed
in as a guest. Convenience Points Plan participants living off campus
do not have guest sign-in privileges at any residence on campus.
Terrier Card
The University will provide the student with an appropriately encoded
Terrier Card which the student must present at the Convenience Points
entitlement location for service. The Terrier Card must be carried
at all times and may not be used by anyone other than the student
named on the card; it remains the property of Boston University
and must be surrendered to the University upon demand. Alteration
or use of the card for any unauthorized purpose will result in confiscation,
financial penalty, and/or disciplinary action. If the Terrier Card
is lost, damaged, or stolen, the student should report this in person,
by telephone, or in writing to Boston University, Terrier Card Office,
775 Commonwealth Avenue, lower level, Boston, MA 02215, 617-353-9966,
Monday-Friday, 9 a.m.-5 p.m.; or in person to The Union Court Dining
Services Office, 775 Commonwealth Avenue, Saturdays, Sundays, and
holidays, noon-5 p.m. (During the summer the student should report
to the summer residence dining room office.) If the student reports
loss or theft of the card within 2 business days, the student will
be liable for $50, or for the amount of the unauthorized use before
the student notifies the Terrier Card Office (or the appropriate
Dining Services Office on Saturdays, Sundays, or holidays), whichever
is less. If the student fails to notify the Terrier Card Office
(or the appropriate Dining Services Office on Saturdays, Sundays,
or holidays) within 2 business days of the loss or theft of the
card, his/her maximum liability increases to $500 or the amount
of the unauthorized use, whichever is less. A lost, damaged, or
stolen Terrier Card can be replaced at the Terrier Card Office for
a fee of $30. Multiple replacements may result in additional fees
up to $50 in each instance.
In Case of Errors or Questions about Convenience Points
The student may request details of his/her Convenience
Points Plan account at the Terrier Card Office during the business
hours noted above. The student should contact the Terrier Card Office
in writing at the address noted above, or by telephone at 617-353-9966,
as soon as possible, if the student thinks there is an error or
needs more information about the Convenience Points Plan. The student
must contact the Terrier Card Office no later than 60 days after
the problem or error appeared, and (1) provide name and BU ID number,
(2) describe the error or question, and explain as clearly as possible
why the student believes there is an error or why more information
is needed, and (3) specify the dollar amount of the suspected error.
If the student contacts the Terrier Card Office orally, the Terrier
Card Office may require the student to send the complaint or question
in writing.
University's Policies and Procedures
During official vacation and closedown periods, locations
accepting use of the Convenience Points Plan may be closed, or operation
and use of the Convenience Points Plan may be limited. The University
does not provide dining service during the official vacation and
closedown periods. Food and related articles may not be taken from
a residence dining room, except as permitted by the University Dining
Services. Violations will result in disciplinary action. The University
reserves the right to inspect knapsacks and the like in order to
prevent loss. The University shall not be liable for any loss or
damage related to the Convenience Points Plan caused directly or
indirectly by any act of God, law or public policy, act or omission
of suppliers or carriers, strike, fire, flood, explosion, or other
circumstances beyond the University's reasonable control. The University
may terminate this Agreement (1) if the student fails to be registered
at the University or fails to complete payment/settlement of his/her
account in accordance with the University's policies and procedures
at any time during the term of this Agreement, or (2) if the student
fails to comply with the provisions of this Agreement or with any
relevant policy or procedure of the University, or any applicable
law.
Change in Terms
The University reserves the right to change the Terms and Conditions
of the Convenience Points Plan Agreement upon notice to student.
Governing Laws
This Agreement shall be governed by the laws of the Commonwealth
of Massachusetts.
An equal opportunity, affirmative action institution.
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