Associate Professor of the Practice
Dr. Michael Oshins has been a faculty member at the Boston University School of Hospitality Administration (SHA) for over two decades. He was the first member to earn the title of Associate Professor of the Practice at Boston University School of Hospitality Administration. Mike has taught a dozen different courses at SHA, including Marketing, Service Quality & Human Resource Management and Leveraging Technology in Hospitality &Tourism at both the undergraduate and graduate level. He currently teaches all incoming freshmen an overview of the industry with a focus on customer service and the senior capstone course in Hospitality Leadership.
Mike holds a doctorate in Human Resource Education from Boston University, a masters in professional studies in Hotel Administration from Cornell University and a bachelor of arts in Literature and Rhetoric from Binghamton University of New York. His doctoral research involved developing an industry competency model for hotel managers – identifying the knowledge, skills and traits that distinguish great versus good hotel managers.
Mike is the current editor of the Boston Hospitality Review (BHR), an interdisciplinary journal devoted to scholarship and reflection about the theory and practice of hospitality as a business activity and cultural phenomenon. His most recent BHR article was based on industry changes in paradigms, perspectives and frames. He has been published or cited for his industry expertise in numerous media outlets, including The New York Times, The Cornell Hotel & Restaurant Quarterly, New England Hotel Magazine, Los Angeles Times, Boston Globe, ehotelier and CBS.
Dr. Oshins is actively involved in executive education programs, including working with hospitality professionals from Qatar, Colombia, US, Canada, Europe, Singapore and Macau. Topics have included leadership, change management, strategy, creativity, customer service and strategic marketing. He was an associate for The Spire Group / The TQM Group, a Boston-based consulting firm specializing in total quality management for service organizations. Mike was also the creator of the first for-profit app at BU: a restaurant revenue analysis tool, The REVENATOR.
Prior to his career in academia, Mike was Vice President of Integer Dynamics. A hospitality industry consulting company, Integer Dynamics focused in operational and technology-based productivity & quality consulting services for luxury hotel companies such as the Boca Raton Hotel & Beach Club, Hilton International/Vista chain and La Costa Hotel & Spa. Mike’s operational experience includes hotel, restaurant, quick-service, and country club segments, highlighted by work at the iconic Waldorf-Astoria in New York.
Michael’s teaching record includes teaching at Harvard University, Cornell executive education programs, Brandeis Graduate School of Economics and Finance, and his pride and home, The Boston University School of Hospitality.