Rosamond Cosentino ’97

Hometown: Weare, NH

Current Location: Mamaroneck, NY

Why did you choose SHA?
There were two things that I felt were important in choosing a hospitality program—quality, passionate faculty, and programs that created a bridge to the industry through speakers, networking events, and internships. After my first tour of the Boston University campus, it was clear that the School of Hospitality Administration provided these key attributes and that the city was a perfect landscape for learning.

What is your favorite BU memory?
It’s hard to pick just one. Some of the moments that stick out include hockey games, living in the Hospitality House on Bay State Road, and the addition of a flag for SHA in the GSU.

What was your first full-time job, and how did you end up in your current position?
I accepted a business industry management position with ARAMARK through their “on-campus” senior recruitment process. In this position, I met and worked with the Northeast region executive chef, which led to an opportunity with Citi in New York City. I have now been with Citi for 12 years, beginning as an executive dining manager and rising in the ranks to chief administrative officer of Global Executive & General Services.

Please describe your current role, and how your SHA education has impacted your career.
Global Executive & General Services provides many hospitality services for the company, such as dining, conferencing, event marketing, and client entertainment ticket services. Other core services include archiving records, mail distribution, print and presentation services, and fitness centers. In my current role, I am responsible for developing strategy, establishing governance models to support responsible finance, and managing communications to align the global management team. In addition to these core focus areas, I manage reengineering projects, monitor performance metrics to identify business trends for process improvement, and liaise with HR to create a succession pipeline for management.

Any advice for current and prospective students?
Trust your instincts and get involved in groups and activities that pique your interest. Take advantage of networking and internship opportunities to find the right fit. One of my favorite sayings is “What would you do if you weren’t afraid?” College provides a perfect environment for learning about yourself and what career path will leverage your talents.