Melissa Ng Pack ’11

Hometown: Weymouth, MA

Current Location: Boston, MA

Why did you choose SHA?
I have been working in hospitality since I was about 13 years old and had a passion for the service industry. It is something I truly love to do as it was more than a pay check.

What are some of your favorite BU memories?
Pastries class with Chef Hernandez was extremely enjoyable as well as Dean Muller’s speeches during his class in which industry leaders came to talk to us.

What was your first full-time job? How did you end up in your current position?
Sales and Algorithm Assistant at ITG, Inc. I also minored in Business Administration. Through that, I had many opportunities to grow through internships. My first one was at ITG Inc. and I became a full-time employee during my senior year at BU. After which, I joined SSgA as a portfolio administrator and work in a group I had previously interned with.

Please describe your current role. How did your SHA education impact your career?
I am a portfolio administrator for derivative operations. I oversee OTC swaps in which I perform daily exposure reconciliations and mitigate risk by collateralizing our positions with counterparties. I also book commodity, equity, fixed income, and CDS Swaps on a daily basis and am responsible for the flow of information. Professor Kwag’s passion for teaching and finance inspired me to take a different route with my internships and continue onto the financial path rather than those typicaly laid out for hospitality grads. However, my manager was impressed by my constant hard work and my previous roles as a server in some of Boston’s finest restaurants, including Oiishi and L’Espalier.

Any advice for current and prospective students?
Network as much as you can and do not burn bridges. One of the main reason why I made such an impression at SSgA is that the head of the trading floor had majored in Hospitality and had enjoyed talking to me about my classes. Since then, when I left my internship, I stayed in contact with my manager on what I was doing. Working in fine dining establishments throughout the University also helped me in networking as many of the guests worked for these companies and were really intrigued by the work ethic of those who worked in the service industry while interning and attending classes as well. Do not be afraid to promote yourself, however remember to be humble and that those around you all have similar accomplishments. Never let your ego go to your head either! I once had a BU student as a guest in one of the restaurants who was extremely rude and degrading towards me while I was serving. The next day he was more than surprised to see me interviewing him for a position as an intern on my team! Needless to say, a positive work environment is neccessary and he did not get the position.