Wed@HIC: Meet Our Fellows Series

  • Starts: 2:45 pm on Wednesday, January 29, 2020
  • Ends: 5:00 pm on Wednesday, January 29, 2020
Sanaz Mobasseri, Assistant Professor, Management and Organizations, QST, Boston University Because women are socialized into roles that entail greater emotional obligations than do men’s roles, they are more likely to modify their expressive tendencies—that is, to accommodate their colleagues' negative emotions—to achieve the social benefits of emotional mimicry. I test this using the content of 425,649 one-to-one email threads exchanged over six years among 710 full-time employees at a technology firm. I find that women are 16.0 percent less likely than men to express negative emotions and 11.4 percent more likely to express positive emotions. Importantly, I show that women accommodate their colleagues’ negative emotions more than men do. This study thus illustrates emotional accommodation as a novel form of emotion work performed by women who are navigating gendered expectations. I also discuss the implications of such emotional specialization for research on gender and emotional cultures in organizations.
Questrom Building, 595 Commonwealth Ave, HAR 410

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