The Faculty &Staff Assistance Office offers counseling, department management, and crisis intervention.

What does the FSAO do?


At your appointment, we will sit down with you to learn about your your concerns. We may ask questions to clarify and understand the nature and scope of your issue. We will share our impressions about your problem and we may make some recommendations about what might be helpful to resolve or improve your situation.

Brief Treatment:

You may meet with the clinician for up to 6-8 sessions to identify some strategies to address your problem, try them out, and attempt to resolve the issues. You might also meet with the counselor until a good referral plan to a resource in the community is developed.


You and your counselor will discuss recommendations, which may include a referral to an experienced professional in the community. The counselor may contact a community professional to ensure their availability to you, eliminating the need for you to contact multiple providers. FSAO has a network of excellent community providers who accept the Boston University health insurance plans.

Crisis Intervention:

If you, your family or your work group experience a crisis like an accident, trauma, or crime, you may need a more urgent response from FSAO. We respond quickly to the situation and will meet with you and your group as soon as possible after the event.

Is this service confidential? Will my coworkers or supervisor be notified of my visit to the office?

The Faculty & Staff Assistance Office maintains the confidentiality of all clients. Exceptions are made:

  • When a client has signed a Release of Information form
  • If danger to one’s self or others has been expressed, suicidal or homicidal statements
  • Should child/elder abuse and/or neglect be suspected

If it is in your best interest, the counselor may ask you to sign a release of information so that he or she can speak on your behalf to a supervisor, medical provider, or family member. Otherwise, no one will know you have used the service unless you disclose that information yourself.

Who is eligible to receive services at the FSAO?

Any full or part-time Boston University employee and their family members are eligible to receive services at the FSAO. It is not necessary for the employee to be present at the appointment for a family member to receive service at the office.

How much does it cost to use the office?

All services at the FSAO are free of charge.

What kind of problems can the FSAO help with?

Work and Personal Concerns.

For more information please see Common Concerns.