Michael L. Oshins

Assistant Professor of Hospitality Administration

Expertise:
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Education:

BS, State University of New York, Binghamton
MPS, Cornell University
EdD, Boston University

Contact Info:

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Since his arrival at the School of Hospitality Administration in 1989, Dr. Oshins has taught 10 different courses. He is currently teaching Introduction to the Hospitality Industry and Hospitality Leadership. Prior to his arrival at Boston University, Dr. Oshins was vice president of Integer Dynamics—a hospitality consulting firm focused on operational and technology-based productivity and… Read more

Since his arrival at the School of Hospitality Administration in 1989, Dr. Oshins has taught 10 different courses. He is currently teaching Introduction to the Hospitality Industry and Hospitality Leadership. Prior to his arrival at Boston University, Dr. Oshins was vice president of Integer Dynamics—a hospitality consulting firm focused on operational and technology-based productivity and quality consulting services. He has been published in the Cornell Hotel and Restaurant Quarterly and an article review for the Harvard Business Review. His operations experience includes hotels, restaurants, and country clubs. Dr. Oshins earned his undergraduate degree in literature and rhetoric from Binghamton University, graduate degree from Cornell University in hotel administration, and doctorate in human resource education from Boston University. His thesis analyzed the knowledge, skills, and traits differences between good versus great hotel managers.

 

    In the Media

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    • For Some Hotel Employees, It’s Home for the Holidays

      December 16, 2014

      New York Times (subscription required) Michael Oshins, School of Hospitality Administration Hotel employees often do not spend the holidays at home with their families. They are in the travel business, after all, a year-round industry… Expert quote: “If their occupancy rate is 30 percent or less, they may as well give everyone the day off.” […]

    • Feel bad about taking those toiletries? Don’t.

      August 31, 2014

      Boston Globe (subscription required) Michael Oshins, School of Hospitality Administration Admit it: You’re a thief. The last time you stayed in a hotel, you probably loaded up your toiletry kit with little plastic bottles of shampoo, body wash, and moisturizer, smuggling them out at checkout… Expert quote: “Basically, it’s built-in marketing. It’s a top-of-mind reminder — […]

    • Secret food menu items revealed

      July 1, 2014

      WBZ Michael Oshins, School of Hospitality Administration Some of your favorite restaurants are creating new items but not putting them on the menu. At Panera Bread in Watertown, there are six Power Bowl selections including pesto basil with fresh lemon juice… Expert quote: “The real fun of the secret menu is when you take the […]

    • Getting the most out of traveling alone

      May 4, 2014

      Boston Globe (subscription required) Michael Oshins, School of Hospitality Administration Traveling alone on business in Japan, Boston restaurateur Kathy Sidell made sure to find a seat one night at the bar of a Tokyo tempura joint so popular that it’s always packed… Expert quote: “Statistically, there are just a lot more people living on their […]

    • Coffee Shops Limit Wi-Fi To Discourage ‘Laptop Hobos’

      August 6, 2013

      WBZ Michael Oshins, School of Hospitality Administration View video

    • SeaCoast Inn in Hyannis offers 5-star hospitality

      May 31, 2012

      Boston Globe (subscription required) Michael Oshins, School of Hospitality Administration The SeaCoast Inn doesn’t have an ocean view, pool, or balconies… View article

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