Michael L. Oshins

Assistant Professor of Hospitality Administration

Expertise:
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Education:

BS, State University of New York, Binghamton
MPS, Cornell University
EdD, Boston University

Contact Info:

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Since his arrival at the School of Hospitality Administration in 1989, Dr. Oshins has taught 10 different courses. He is currently teaching Introduction to the Hospitality Industry and Hospitality Leadership. Prior to his arrival at Boston University, Dr. Oshins was vice president of Integer Dynamics—a hospitality consulting firm focused on operational and technology-based productivity and… Read more

Since his arrival at the School of Hospitality Administration in 1989, Dr. Oshins has taught 10 different courses. He is currently teaching Introduction to the Hospitality Industry and Hospitality Leadership. Prior to his arrival at Boston University, Dr. Oshins was vice president of Integer Dynamics—a hospitality consulting firm focused on operational and technology-based productivity and quality consulting services. He has been published in the Cornell Hotel and Restaurant Quarterly and an article review for the Harvard Business Review. His operations experience includes hotels, restaurants, and country clubs. Dr. Oshins earned his undergraduate degree in literature and rhetoric from Binghamton University, graduate degree from Cornell University in hotel administration, and doctorate in human resource education from Boston University. His thesis analyzed the knowledge, skills, and traits differences between good versus great hotel managers.

 

    In the Media

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    • Craft Beer and USB Ports: Airlines Upgrade Clubs to Lure Customers

      June 20, 2016

      New York Times (subscription required) Michael Oshins, School of Hospitality Administration The exclusive feel of domestic airline clubs has taken a hit over the last decade… Expert quote: “Airlines are flush with profits from continued low oil prices. Now is the time to reinvest in improvements. The ambience, service and amenities of the airport lounge […]

    • Comforts of a Hotel That’s Close to Home in Dangerous Weather

      January 26, 2016

      New York Times (subscription required) Michael Oshins, School of Hospitality Administration When Robert Kruszka of Virginia saw last weekend’s storm heading for the Washington area, he did not hesitate to find a place where he and his family could stay warm and comfortable — the nearby Hyatt Regency Tysons Corner Center… View full article quoting expert […]

    • Sunday Focus: Something to chew on – Despite complaints, Kenosha restaurant offerings are wide and varied, while growth potential abounds

      August 9, 2015

      Kenosha News Michael Oshins, School of Hospitality Administration Seven years ago excitement built as rumor became fact: Bob Chinn’s Crabhouse was coming to downtown Kenosha… Expert quote: “Big, sit-down operators may need incentives, such as tax abatements. You have to balance revenue against expenses. Can you guarantee rent costs? A big danger is attracting a restaurant […]

    • Airbnb Grows to a Million Rooms, and Hotel Rivals Are Quiet, for Now

      May 11, 2015

      New York Times (subscription required) Michael Oshins, School of Hospitality Administration By any measure, Airbnb’s growth has been stunning since the company was founded in 2008… Expert quote: “They don’t need the concierge and room service. They just want to save money.” View full article

    • For Some Hotel Employees, It’s Home for the Holidays

      December 16, 2014

      New York Times (subscription required) Michael Oshins, School of Hospitality Administration Hotel employees often do not spend the holidays at home with their families. They are in the travel business, after all, a year-round industry… Expert quote: “If their occupancy rate is 30 percent or less, they may as well give everyone the day off.” […]

    • Feel bad about taking those toiletries? Don’t.

      August 31, 2014

      Boston Globe (subscription required) Michael Oshins, School of Hospitality Administration Admit it: You’re a thief. The last time you stayed in a hotel, you probably loaded up your toiletry kit with little plastic bottles of shampoo, body wash, and moisturizer, smuggling them out at checkout… Expert quote: “Basically, it’s built-in marketing. It’s a top-of-mind reminder — […]

    • Secret food menu items revealed

      July 1, 2014

      WBZ Michael Oshins, School of Hospitality Administration Some of your favorite restaurants are creating new items but not putting them on the menu. At Panera Bread in Watertown, there are six Power Bowl selections including pesto basil with fresh lemon juice… Expert quote: “The real fun of the secret menu is when you take the […]

    • Getting the most out of traveling alone

      May 4, 2014

      Boston Globe (subscription required) Michael Oshins, School of Hospitality Administration Traveling alone on business in Japan, Boston restaurateur Kathy Sidell made sure to find a seat one night at the bar of a Tokyo tempura joint so popular that it’s always packed… Expert quote: “Statistically, there are just a lot more people living on their […]

    • Coffee Shops Limit Wi-Fi To Discourage ‘Laptop Hobos’

      August 6, 2013

      WBZ Michael Oshins, School of Hospitality Administration View video

    • SeaCoast Inn in Hyannis offers 5-star hospitality

      May 31, 2012

      Boston Globe (subscription required) Michael Oshins, School of Hospitality Administration The SeaCoast Inn doesn’t have an ocean view, pool, or balconies… View article

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