Server room

Support

  • Desktop computer Desktop Support Please send an email to enghelp@bu.edu in order to create a trouble ticket. You will receive a confirmation autoresponse and someone from ENGIT will contact you to assist. At any point, to comment on your trouble ticket just reply to the autoresponse email, keeping the subject line intact. Additionally, you may contact any one of the ENGIT staff members directly, email addresses can be found here. If you have a trouble ticket which requires immediate action please call the ENGIT office at 617-353-5303.
  • URL Website Support Please send an email to engweb-rt@bu.edu in order to create a website ticket. ENGIT can assist with the design and development of your bu.edu website.
  • Wiki ENGIT Wiki – Collaborate ENGIT’s wiki site, collaborate.bu.edu/engit, is the repository for instructions and information on how to solve basic computer problems.
  • Faculty Faculty IT Orientation If you are a new faculty member in the College of Engineering please visit collaborate.bu.edu/engit/FacultyOrientation to learn about the IT resources available to you.