You brought energy to the campus and the celebratory confetti is still...
Frequently Asked Questions
If my student is having an issue with their roommate or residence hall assignment, who should I call? Should I call, or should my student call?
Your student should first get in contact with their Resident Assistant (RA). They can provide initial resources about the situation. If the situation is an emergency with facilities (for example, a flood in their bathroom), they should contact their hall office during daytime hours and the RA on call within their building at night or on the weekends. If your student would like to change their assignment, they should contact Housing.
In all of those above situations, it is best if the student initiates and follows through with the matter since they are physically on campus.
My student needs to miss time due to illness or a family emergency.
You or your student should contact the University Service Center, who will help walk you through both short- and long-term leaves from the University.
My student is not connecting and seems lonely.
Many students go through periods of adjustment during their college years. If your student is not connecting and they seem not to know where to turn, there are many resources. You can alert their Residence Hall Director to your concern by calling or emailing them. You may also contact our office via a phone call (617-353-4126) or email, and one of our staff members will help.
My student got a notice for jury duty in Massachusetts.
In Massachusetts, inhabitants of the Commonwealth for more than 50 percent of the year (which college students are) may be called for jury duty. This is not a situation the University can intervene in. You may contact the Massachusetts Office of the Jury Commissioner at 1-800-843-5879 or 617-338-6409.
I am unhappy about our financial aid package. How can I appeal through the Dean?
Financial Assistance is responsible for student’s financial aid packages. We recommend working through their appeal process prior to contacting us. If you have done so and would still like to get the Dean’s office involved, please write an email detailing the situation to email@example.com. Please provide your contact information in the email.
Is my student on Dean’s List? Why didn’t my student make Dean’s List?
The Dean of Students does not administer academic Dean’s List honors. (We know, that seems misleading. We apologize.) That responsibility belongs to the individual schools and colleges. If you have questions regarding Dean’s List honors, contact the Academic Advising offices within your student’s school or college.