Patient Financial Services

Patient Financial Services at the Boston University Henry M. Goldman School of Dental Medicine (GSDM) is more than a billing and payment processing department for the School. We:

  • Provide high-quality operational, financial, and business reporting to the GSDM departments in order for them to continuously review and improve their processes. This enables the School to ensure that the high standard of care which is currently provided only gets more exceptional.
  • Help students, dentists, and their patients understand the cost of procedures within a treatment plan, including the total out-of-pocket costs, which would most directly affect the patients. This is important, as an open line of communication will help all parties remain on the same page.
  • Serve as a liaison between the dentists, patients, and the insurance companies. This includes: assisting the Dean’s Office with negotiating contracts with insurance companies; submitting insurance claims on behalf of the patients; managing the billing, payment, and collections process for GSDM; and, coordinating with the Division of Patient Services, when necessary, in investigating and resolving any patient-related disputes.
  • Assist the Dean’s Office with creating operational and financial reports for the various clinical departments on a weekly, monthly, yearly, and periodic basis. These reports provide performance metrics which allow the GSDM and its departments to constantly evolve and make improvements to processes.
  • Oversee the Division of Dental Records, which maintains GSDM patients’ dental records. In late 2010, GSDM converted to an electronic dental record (EDR), and the Division of Dental Records, along with the Patient Financial Services Office, were paramount to its success.
  • Manage the Accounts Receivable of GSDM. Timely payment ensures an effective working relationship between the provider and the patient. Most importantly, the revenue generated by GSDM supports the development of future generations of dentists.
  • Enforce all patient-related policies, whether they be established by the University, GSDM, regulatory agencies, or contractual obligations to insurance companies or other third parties.

If you have any questions, please contact us between the hours of 8:30 a.m. and 5 p.m. at 617-638-4705.