Frequently Asked Questions

Q: What kind of special hardware/software do I need to view the Internet webcasts?

A: To view the webcast, you will need either RealPlayer of Flash Player:

Depending on the webcast you will need either RealPlayer of Flash Player to view the webcast.

If you are viewing a webcast which has no download link for the video, you will need Flash Player. Flash is a free download available from Adobe. In order to play a video you will need to meet the following system requirements:

Download flash player now.

If the video is not embeded into the web page it is recommended to use RealPlayer to view this webcast. If you do not already have RealPlayer, you may download a free version (Free RealPlayer) at http://www.real.com/realplayer.html

The following system requirements are provided by real.com

RealPlayer Minimum System Requirements - 700 MHz processor or equivalent - 256 MB of RAM - 60 MB available disk space - 16-bit sound card and speakers - Super VGA (800 x 600, 65k color) or higher-resolution video adapter and monitor - Windows XP with Service Pack 2 or later, Vista RealPlayer Recommended System Requirements - Internet Explorer 6.0 or Firefox 2.0 - 1 GHz processor or greater (supports simultaneous record/playback features) - 512 MB of RAM, 1 GB with Vista or later - High-speed Internet connection (audio/video) - Full Duplex sound card and speakers - CD and DVD writer (for CD and DVD writing features) - DVD player and DVD playback software (for DVD playback) - 4+ GB available disk space for writing Media and MP3 DVDs and CDs - Windows Media Player 9.0 or later - QuickTime 6.4 or later - Adobe Flash Player 8 or later - If using Screen-Reader software: JAWS (v4.02 or greater recommended) or Window-Eyes (v4.21 or greater)

Don't meet the Minimum System Requirements? Click here for a previous player version To view the Center for Psychiatric Rehabilitation's Internet Webcasts, a minimum of RealPlayer 8 Basic is needed.

 

Q: How do I know if I have an updated version of RealPlayer on my computer?

A: If your version of RealPlayer needs upgrading, or you do not have RealPlayer installed, clicking on the webcast file should initiate a popup window instructing that a new version of RealPlayer needs to be downloaded. If it does not, and the webcast does not load, you can manually download the RealPlayer at the above address.There are download instructions at the RealPlayer download site.

Q: Where can I get technical support for installing RealPlayer?

A: The RealPlayer Service website at Real.com has a great deal of technical support. The technical support pages located here will have the most up-to-date news and information regarding problems faced with typical RealPlayer installation and usage: http://service.real.com/

Q: There are so many versions of RealPlayer. Which one should I choose?

A: Any of the current versions of RealPlayer will play the webcast. We recommend that you download the free player first (RealPlayer). If you enjoy your multimedia experience, you can purchase a deluxe version, RealPlayer Plus, which contains many additional features. A link to download the Free RealPlayer is at the bottom right corner of the following web page:
http://www.real.com/realplayer.html

Q: Can I download the entire webcast to see it again in the future?

A: Unfortunately, only those viewers using RealPlayer Plus version have the capability to download the file. Videos that use the flash player can not be saved.

Q: Do I have to pay for RealPlayer?

A: No. RealPlayer is a free program from Real.com. However, you can purchase RealPlayer Plus, a player with added features, for a fee.

Q: Will the Center for Psychiatric Rehabilitation be holding any more Internet Webcasts?

A: Yes. You can find out about them from the Center for Psychiatric Rehabilitation's home page at: http://www.bu.edu/cpr/.

Q: Can I still see the webcast after the initial live viewing?

A: Yes. All of the Center's webcasts will be archived on Boston University's website.

Q: After viewing the webcast for a few minutes, the sound and video no longer synchronized. How can I fix this?

A: Simply click the stop button on the RealPlayer, and click the play button.

Q: Why does the webcast clip appear to be choppy?

A: The webcast clip may depend on intenet connection speed, and processor speed. For best performance, view the webcast with a Pentium III (or better) over a LAN connection. Modem connections or slower processors may cause the webcast to appear visually choppy, as a slide show with sound.

Q: I am viewing the webcast with a pentium III over a LAN internet connection, and it still appears to be choppy?

A: When the webcast is intiated, it sometimes appears choppy no matter what kind of processor speed or internet connection you have. The webcast should improve in appearance by the third minute of viewing.

Q: Can I "fastforward" to the middle of the webcast?

A: Yes. You may adjust the clip position using the clip position toolbar. You can only perform this when the RealPlayer is in normal view. Click on view, and select normal. This is especially helpful if you do not have time to view the entire webcast at one time.

An asterisk (*) denotes a required field.