Frequently Asked Questions

Q: What kind of special hardware/software do I need to view the Internet webcasts?

A: To view the webcast, you will need either RealPlayer of Flash Player:

Depending on the webcast you will need either RealPlayer of Flash Player to view the webcast.

If you are viewing a webcast which has no download link for the video, you will need Flash Player. Flash is a free download available from Adobe.

Q: Can I download the entire webcast to see it again in the future?

A: Unfortunately, only those viewers using RealPlayer Plus version have the capability to download the file. Videos that use the flash player can not be saved.

Q: Do I have to pay for RealPlayer?

A: No. RealPlayer is a free program from Real.com. However, you can purchase RealPlayer Plus, a player with added features, for a fee.

Q: Will the Center for Psychiatric Rehabilitation be holding any more Internet Webcasts?

A: Yes. You can find out about them from the Center for Psychiatric Rehabilitation's home page at: http://www.bu.edu/cpr/

Q: Can I still see the webcast after the initial live viewing?

A: Yes. All of the Center's webcasts will be archived on Boston University's website.

Q: Why does the webcast clip appear to be choppy?

A: The webcast clip may depend on intenet connection speed, and processor speed. For best performance, view the webcast with a Pentium III (or better) over a LAN connection. Modem connections or slower processors may cause the webcast to appear visually choppy, as a slide show with sound.

Q: Can I "fastforward" to the middle of the webcast?

A: Yes. You may adjust the clip position using the clip position toolbar.

Additional Questions:
If you have a question which is not addressed here, please fill out this form. We will attend to your inquiry as soon as possible, but it may take several business days to address individual queries.

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