What People Are Saying

“I used to respond to my clients by asking a battery of questions—almost like an interrogation. Our encounters were bureaucratic and impersonal, and, as a result, the client responded as guarded and noncompliant. This program demonstrated the importance of how you communicate with your clients-interacting, listening, and respecting-to enable them to share their ideas and feelings, and to work as a team. I was able to see the results in my clients: we developed better dynamics and a closer relationship, and I was able to elicit positive responses from them.”

—Renee Harris, Bureau of Rehabilitation Services, CT, Class of 2000.

“Your training has made a big difference! I'm regularly praising Christine for the effective listening and responding skills she is demonstrating. She's been very enthused over all she has learned and eager to incorporate new ideas into our process. We've gained a well-trained staff member who is effectively using her newly learned skills to engage individuals. Also, she has become a great role model to other staff.”

—Bill Gravel, Program Director, Alternatives, Unlimited, Inc., speaking about staff member Christine Olley, a graduate of the Certificate Program in Psychiatric Vocational Rehabilitation.

“Programs like this elevate people to lead full and productive lives, to believe in themselves and make their dreams realities.”

—Dr. Frederic Schroeder, Former Commissioner of the Rehabilitation Services Administration.

Additional Comments from Graduates

"Thank you for another Excellent session this week. When I leave, my head is always spinning with new ideas, inspirations and recollections... it is exhilarating!"

“This program has expanded and improved my expertise.”

“I find the skills learned are valuable in a variety of settings both in rehab and outside. They are particularly useful in management areas. Excellent training.”

“I use this method everyday and find that it provides positive work outcomes.”

"Overall, the training program was extremely interesting, informative, and fun."