
Training Technology: Case Management
Mikal Cohen, Patricia Nemec, Marianne Farkas, and Rick Forbess
Case management is a process by which consumers are supported in negotiating for services that they need and desire. It is a person-oriented approach that responds to clients' individual needs for assistance rather than the needs of the service system.
This technology is designed to teach case managers any, or all, of four essential activities: planning for services, linking clients to services, advocating for service improvements, and connecting with clients. Each activity can be taught independently of the others, allowing trainers to tailor the technology to their specific training needs.
Case Management Package Contents*
- Trainer Orientation Guide
- Training Modules (6 books)
- Reference Handbooks (6 books)
- Overhead Transparencies (30 transparencies)
- Audiotape (Approximately 12 minutes)
- Videotape (Approximately 2 hours)
Activities for Case Management
- Connecting with Clients
- Planning for Services
- Linking Clients to Services
- Advocating for Service Improvements
Estimated training time: 60 hours
Additional Sets of Reference Handbooks
A complete set of reference handbooks is included in
each package. Additional sets for individual
trainees can be purchased on CDs separately at the cost
indicated below.
Reference Handbooks (6 books in PDF format on CD) Sample Reference Handbook
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