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REQUEST RESTORATION OF FILES STORED ON ACS AND PEOPLE

Use this form to request that IS&T staff attempt to restore from backup copies any of the following:

  • files or folders in your ACS home directory
  • files or folders in your PEOPLE account (files associated with your personal Web site)

Nightly backups begin just after midnight and usually finish before 9:00 AM. In order for us to be able to restore a file, it must have been present on the system during at least one of these nightly backup periods.

Please answer each question as precisely as possible, as complete and accurate information will improve chances that the desired files can be restored without delay.

Note: To request a file restoration from the IS&T backup service, and non-PEOPLE.BU.EDU web files, use the form at www.bu.edu/help/tech/backup/ instead.

Fields with (*) are required.

*Name: $name
*Email Address: $email
*Phone number:
*Host on which files were lost:
*Date and time files were lost:
Please be as specific as possible
*Date and time files were created:
If not sure, please estimate
Date and time files were last modified:
*File path or descriptive name(s): Examples:
File path: u3/ugrad/joe/vacation/
Descriptive name: Vacation directory 
How were the files lost?
Please include any other information that may help us locate and restore your files

Please read the following information on file restorations before submitting this request.


FILE RESTORE INFORMATION

You will receive a confirmation after submitting this form and an email from IS&T when the request has been completed.

Nightly backups begin just after midnight and usually finish before 9:00 AM. In order for us to be able to restore a file, it must have been present on the system during at least one of these nightly backup periods.

Frequently asked questions

When are my files backed up?

Files are backed up nightly. Temporary space (/tmp, /var/tmp, /work/sas) is NOT backed up.

How long do you keep backup copies of my files?

The most recent backup copy of a file is retained indefinitely. Older versions of backup files are retained for only a limited period of time.

When will my file be restored?

Restorations are typically completed within 24 hours; weekend requests may take 48 hours. Restorations may take longer if (1) the size of the requested restoration is unusually large or (2) the information in the restore request is incomplete or inaccurate.

Can you restore any file?

Sorry, we can't! Backups are "snapshots" of the status of your files at the time of the backup. Files can be restored only if they were on the system at the time a backup was performed. If you both created and removed a file in between two backups, no backup copy exists (e.g., if you created a file at 11:00 AM and deleted it at 7:30 PM the same day, no nightly backup had yet run so no backup copy exists).

What if I don't own the file(s)?

If you don't own the file or have group access, you must have the owner complete a file restoration request. For security reasons, we cannot restore files that are not owned by the requester.



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October 10, 2007

 
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