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Ordering

As of Wednesday, July 1st, all orders must following these procedures:

  1. Paper orders: All orders must be submitted in hard copy using the following fillable PDF or Word document. For Metcalf residents, the order bin remains in the front office; another will be placed in LSEB 801, and orders will be collected twice daily from there. Experience has shown that paper orders have a nearly 100% completion rate, while e-mailed orders suffer a higher rate of loss and make record-keeping more difficult. Effective Wednesday, electronic orders will be ignored and a reminder sent to the orderer.
  2. 36-hour turnaround: The front office places most orders within 24 hours, many on the day the request is submitted. Furthermore, completed order forms are scanned and returned via e-mail. Please wait 36 hours before contacting Alicia or the front office for details on your order's whereabouts: chances are that you'll receive your confirmation before that.
  3. Quotes: All orders over $1000 must have a quote generated and the number provided on the requisition form.
  4. Alicia will not be available before 12:00 to answer questions regarding orders or provide updates on their whereabouts. If you need to speak to her, wait until after noon.
  5. Universal sign-out: Everyone MUST sign out all packages picked up from the Chemistry stockroom (SCI 283). If a delivery isn't recorded in the logbook, sign it in. A lot of time has been wasted looking for packages that arrived and left the stockroom without being signed in or out.
  6. Inquiries regarding specific orders should be directed to Alicia Downey. To expedite your inquiry, please try to reference the requisition number.