TitleOrganizational development in Ethiopia: Factors affecting organizations’ implementation of feedback
AuthorsAriel Falconer, Katherine Semrau, Malcolm Bryant
PublicationGlobal Journal of Medicine and Public Health. 2014 Jul; 3(3):1-10.
Non-­‐governmental organizations (NGOs) receiving organizational development assistance funded and facilitated by a third party frequently receive recommendations designed to improve their overall functioning. Research suggests that tailored in-­‐person communication of recommendations results in increased implementation of recommendations. This study assessed whether the method and frequency of communication from an outside organization influenced Ethiopian NGOs’ ability to implement organizational development recommendations. A secondary study goal was to identify additional factors that facilitated or inhibited implementation of recommendations. Twenty two NGOs were surveyed about the amount, type, and timing of communication; their perception of the value of communication in implementing recommendations; barriers to implementation; and strategies used to overcome barriers to implementation. The frequency and level of personalization of communication was not consistently associated with organizational implementation of recommendations. Receiving communication was significantly associated with an organization’s motivation (mean = 4.5 ± 0.6), understanding (mean = 4.2 ± 0.6), and ability (mean = 3.9 ± 0.6) to implement recommendations (p value = 0.02). Respondents reported that external factors, including funding; staff time, expertise, and training; information systems; leadership; and government regulations on nonprofit administrative spending, strongly influenced their ability to implement recommendations.