Benefits FAQs

When do I receive my benefits invoice?

Boston University will provide Benefits customers with an invoice by the 10th of each month. If you do not receive an invoice by this time, contact Miscellaneous Receivables immediately.

When is my benefits invoice due?

Payment is due on or before the 15th of each month. Payments received after the deadline may result in cancellation of either you or your family member’s insurance coverage.

What type of payments do you accept?

We accept cash and checks. Checks must be made payable to Boston University in U.S. dollars. Post dated checks are not acceptable. Please include your Miscellaneous Receivables account number on your check and use the provided return envelope to help ensure timely and proper credit.

We also accept credit card payments (Visa, MasterCard, Discover and American Express). Please click here to make a payment.

➢ NOTE: Please do not e-mail credit card data to us. E-mail transmissions are not secure and the credit card data could be stolen while in transit.

Where can I mail my benefits payment?

Please address payments to:

Boston University Miscellaneous Receivables
P.O. Box 28770
New York, NY 10087-8770

Who should I contact if I receive a late payment notice from the Benefits Office?

To avoid insurance coverage cancellation, please contact Miscellaneous Receivables immediately.

Who should I contact if I have questions about my invoice?

For questions relating to charges and payments, please contact Miscellaneous Receivables. For questions relating to insurance coverage, please contact the Benefits Office at Boston University Human Resources at 617-353-4462.

Where can I update my address?

To update a customer address, please contact both Miscellaneous Receivables and the Benefits Office. There are a few ways to update customer information at Miscellaneous Receivables: