Starting September 2nd, CAS IT will resume normal operating hours, Monday to Friday, 9 am - 5 pm.
As we will have limited staff onsite throughout the semester, please contact us to schedule appointments. To maintain proper distancing measures and safe practices, we will continue to prefer contactless drop off and pickup of equipment, moving the location to CAS 331, just inside our office door.
Our office is open and we are accepting walk-in traffic. We ask everyone to limit this option to emergencies with the exception of dropping off and picking up equipment.
For situations requiring on-site work within lab or office spaces, our staff will wear appropriate PPE, with the expectation that occupants be wearing masks and staying 6 feet away if possible, following University guidelines.
CAS IT will be moving to remote operations as of Friday, March 20th. We will still available Monday-Friday, 9AM-5PM. You can contact us in the following ways:
Submit a help ticket (by clicking the button at the top of this page)
Starting Tuesday, January 21, CAS IT will be open weekdays from 8AM to 5PM.
CAS IT staff will be at an organizational meeting after noon on Thursday, Jan. 16th, and we may not be able to assist you promptly. We regret any inconvenience this might cause.
CAS IT will be open from 9AM-5PM weekdays starting Monday, December 16th. We will close at 5PM on December 23rd for intersession, and will reopen at 9AM on January 2nd.
CAS IT will be closed on Monday, November 11th, for Veterans day.
We will reopen on Tuesday the 12th at 8AM.
If you are experiencing trouble connecting to a CAS server on a Mac, check your folder path. If it begins with "cifs://," switch out the beginning to "smb://"
For example, change "cifs://casfsb.bu.edu/cas_folder" to "smb://casfsb.bu.edu/cas_folder"
If that does not resolve the issue, click on the link above to submit a help ticket.
CAS IT will be closing at 1PM on Friday, May 24th. We will reopen at 9AM on Tuesday, May 28th.
Members of the BU community have been receiving e-mails warning them that they have reached their storage limit and that their e-mail has been shut down. They ask the user to click a link to "re-validate" their mailbox. These e-mails are a scam and should be deleted. Here is an example:
Dear Boston University,
Your Boston University Mail Box has exceeded the storage limit is 1 GB, which is defined by the administrator, you are running at 99.8 gigabytes and you can not send or receive a new messages until you re-validate your mailbox.
re-validate your mailbox Click Here.
Note: Failure to comply within 48hrs might lead to permanent deactivation.
Boston University administrator ©2019.
As a reminder, authentic BU e-mails will never ask you to provide your login credentials. If you are unsure of the validity of an e-mail you have received, don't hesitate to contact us.
CAS IT will be closed for intersession at 1PM on Friday, December 21st. We will reopen at 9AM on Wednesday, January 2nd.