Beginning Tuesday, September 6, CAS Information Technology will be changing to our Fall hours. We will be open from 8AM-6PM, Monday to Friday, for the duration of the semester.
Last night, 685 Commonwealth Avenue had an unplanned network outage due to some power work. This impacted the network in many places on campus and was restored earlier this morning. At this time, CASFSA and CASFSB are still offline. CAS IT is working to restore service as quickly as possible.
We apologize for the inconvenience.
We have received an update on the outage. The issue that caused the outages has been identified and is in the process of being resolved. Services are starting to come back online slowly, and may take up to two hours for full functionality to be restored.
Thank you again for your patience as the teams within IS&T work to resolve the outages.
CAS IT will be closing early on Friday, July 1st at 1PM. We will reopen at 9AM on Tuesday, July 5th.
Happy 4th of July!
CAS Information Technology has come across a number of computers infected with a ransomware named Locky.
In these cases, all of the documents on the computer were encrypted and at this point, are unrecoverable.
The computers require a complete rebuild before they can be returned. The infections came from an email attachment, which may have been labeled “Invoice” or something similar, which delivered their payload upon being opened.
Because of this, I’d like to remind everyone not to open attachments you are not expecting, and pay close attention to the email address of the sender. If you are unsure if a message is legitimate, please feel free to contact our office at 617 353-5930 or firstname.lastname@example.org.
This is also a reminder to review your data backup practices, which our office can provide assistance with.
More information about Locky can be found here: https://nakedsecurity.sophos.com/2016/02/17/locky-ransomware-what-you-need-to-know/
As of now, CAS IT has moved to a Summer schedule.
Our Summer hours are Monday-Friday, 9AM-5PM.
Some of you may have seen or heard of neo-Nazi fliers being printed from university computers. This has happened in several departments on campus, and has affected at least a dozen institutions across the country.
If you encounter this issue please submit a help ticket and we will assist you as soon as possible.
You can read more about the issue here:
CAS IT will be open for Spring Break next week, March 7-11, from 9AM-5PM. We will return to our normal 8AM-6PM hours on Monday, March 14.
As part of a service improvement project for email, IS&T will be migrating Exchange accounts from on campus servers up to Microsoft’s Office 365 Exchange cloud service. There are many benefits to the new Office 365 service, including the following:
•Access to online versions of the Microsoft Office suite applications (Word, Excel, Outlook)
•1 Terabyte of storage included with Microsoft One Drive
•A 50 GB email quota
The transition from the current email server to the Microsoft 365 services will be starting the end of February. We will be reaching out to people on an individual basis before the migration, which should be a relatively painless process. There are a few circumstances that will require reconfiguration of email clients, and we will have staff available the morning after the scheduled transition to assist with fixing those settings. From testing and the migrations we have already performed, Outlook and iOS devices have updated their settings automatically and required few manual changes.
There is additional information about this migration on this page on the BU Tech Web website: http://www.bu.edu/tech/services/comm/email/exchange/office365/
The URL for BU’s Webmail will also be changing post-migration, the new site is located here: http://outlook.office365.com/
Please let us know if you have any questions.
CAS Information Technology will close for the Thanksgiving holiday on Wednesday, November 25th, at 1PM. We will reopen on Monday, November 30, at 8AM.