CADER Policies

Policies for Individual Learners (Non-Agency)

Policies for Agencies

Policies for Individual Learners

Completion – Online Certificate Program and Course

** If you are part of a state or agency program, please check with your Training Lead about completion date. **

Beginning February 1, 2019, all learners will have one year from their date of enrollment to complete their online certificate program or course. We highly recommend that learners aim to complete within 9 months of enrollment. To extend beyond the one-year mark, there will be a $100 extension fee for an additional 60 days of access. Click here to submit payment.

Extensions without a fee will be granted for extenuating circumstances & medical leaves. Email request to cader@bu.edu.


Online Course Credit & Transfers

Learners will have the option to swap up to three online courses completed within two years of completing a certificate program or course. However, learners will need to pay the full rate for the certificate program.

Participants will have access to the online courses for one year from the launch of the program (invoice date). Once a learner has enrolled in a spot, this spot cannot be transferred to another learner. Program managers may replace learners that have not enrolled in the online program. These learners will also have one year from the launch of the program. CADER may, on a case by case basis, decide to extend the end date for participants, but please keep in mind that there may be an additional administrative fee associated with doing so.


Program Certificate

Upon completion of all certificate program requirements, learners will be prompted to print their overall CADER certificate.


Certificate Fees

Replacement Certificate Fee

Beginning February 1, 2019, learners that need a replacement certificate will need to submit payment for $15 per certificate. Click here to submit payment.

Request Certificate Fee

Beginning February 1, 2019, learners who would like a printed certificate mailed to them can request one by submitting payment for $20 per certificate. Click here to submit payment.


Refunds/Cancellations

Individual learners enrolled in an online course or certificate program may be eligible for a refund. Requests for refunds must be submitted via email to cader@bu.edu. Requests received within 24 hours of enrollment are eligible for a full refund. A partial refund of 75% will be honored for refunds requested within 90 days of enrollment. No refund requests will be honored past 90 days of enrollment. CADER online courses are available on demand and will not be cancelled due to low enrollment or weather.


Requesting Accommodations

CADER provides access, equal opportunity, and reasonable accommodations for all its continuing education programs for individuals with disabilities. If you require special assistance, please contact CADER to inform us of your needs at (617) 358-2626. CADER staff is available Monday to Friday from 9:00am to 5:00pm EST.


Grievance Policy

If you have any problems or concerns you have with any aspect of this online course, please contact CADER by phone at (617) 358-2626 or by e-mail at cader@bu.edu.  CADER staff are available to address any difficulties you may have with:

  • Course registration
  • Technical issues
  • Post-Test questions
  • CE credit hours
  • Certificate of completion
  • Payment

Policies for Agency/State Program Learners

Completion – Online Certificate and Course

Although CADER completion policy is one year from date of invoice, agencies and states may limit course/program completion deadline. Please check with your Training Lead.

Extension Exceptions

Extensions without a fee will be granted for extenuating circumstances & medical leaves.


Progress Reports

Grant programs – Learner progress will be closely monitored. The Training Lead will be updated on learner progress.

Agency/Organization programs – Learner progress will be updated monthly. The Training Lead will be updated on learner progress.


Online Course Credit & Transfers

Learners will have the option to swap up to three online courses completed within two years of completing a certificate program or course. However, agencies will need to pay the full rate for the certificate program.


Certificate Fees

Replacement Certificate Fee

Beginning February 1, 2019, learners that need a replacement certificate will need to submit payment for $15 per certificate. Click here to submit payment.

Request Certificate Fee

Beginning February 1, 2019, learners who would like a printed certificate mailed to them can request one by submitting payment for $20 per certificate. Click here to submit payment.


Requesting Accommodations

CADER provides access, equal opportunity, and reasonable accommodations for all its continuing education programs for individuals with disabilities. If you require special assistance, please contact CADER to inform us of your needs at (617) 358-2626. CADER staff is available Monday to Friday from 9:00am to 5:00pm EST.


Grievance Policy

If you have any problems or concerns you have with any aspect of this online course, please contact CADER by phone at (617) 358-2626 or by e-mail at cader@bu.edu.  CADER staff are available to address any difficulties you may have with:

  • Course registration
  • Technical issues
  • Post-Test questions
  • CE credit hours
  • Certificate of completion
  • Payment