Category: BUworks – General

BUworks Central Proxy and Gateway Error Messages

July 9th, 2012 in BUworks - General

BUworks Power Users

Please note that we have received notification from system users reporting periodic “Proxy Error” and “Bad Gateway” errors displayed when attempting to complete transactions in BUworks Central.  The BUworks Technical Team is aware of and actively working to resolve these issues.  We will keep you posted on resolution progress.  While the issues are being resolved, if you receive one of these error messages, please exit and re-start the BUworks application, then restart the transaction.  We realize that this is an inconvenience and thank you for your patience!

Please contact the IT Help Center at or (617)353-HELP (4357) if you have questions.


Coming in July! Enhancements to BUworks Online Help

June 18th, 2012 in BUworks - General

As a result of community feedback, changes coming in July will significantly enhance your experience with BUworks Online Help. The site will have a new look and, in addition:

  • The landing page currently titled “Employee Learning Solutions” will be renamed to “BUworks Online Help” and will provide a much-improved way to navigate the learning tools.
  • The site will provide brief instructional videos for processing transactions.
  • Simple process maps will show the sequence or flow of transactions and give context to the detailed instructions.

We will post an announcement again, in July, when the changes go into place. Meanwhile, if you have any problems or questions related to Online Help or the use of BUworks, please feel free to contact the IT Help Center: or call 617-353-4357.

Security Role Transitions to Department Security

May 23rd, 2012 in BUworks - General

Data Security Administrators, Data Trustees, Readiness Leaders and Power Users

As previously announced, responsibility for requesting and approving changes to BUworks security access will transition from the BUworks Readiness Leaders to Department Security Administrators (DSAs) and Data Trustees.  Beginning Friday May 18, 2012, users should request changes to their security access directly from their designated DSA. Information on how to contact your DSA, security access roles and the process for requesting changes are posted on the BUworks website. Click on this link for information.

If you have any questions please contact the IT Help Center at or 617-353-4357.

Department Security Administrator (DSA) List

April 12th, 2012 in BUworks - General

Responsibility for requesting and approving changes to BUworks security access will transition from the BUworks Readiness Leaders to Department Security Administrators (DSAs) and Data Trustees on May 18. In advance of the transition, a listing of Department Security Administrators organized by department is now available to help you identify your DSA. Additional information on the new security access process will be communicated prior to to the transition.

Spring Management Conference: BUworks Update

April 11th, 2012 in BUworks - General

BUworks Program Sponsor, Tracy Schroeder and Vice President Auxiliary Services, Peter Smokowski presented an update on the BUworks Program to Spring Management Conference attendees on April 11. Topics include updates on key initiatives, Phase 3 deliverables, training and support.

•   View the BUworks Program Update Presentation – April 11, 2012

Planned Outage – BUworks Employee Learning Solutions Website

April 4th, 2012 in BUworks - General

The BUworks Employee Learning Solutions website will be offline from Thursday, April 5, 4:00 p.m. through Monday, April 9, 8:00 a.m. as we perform planned system upgrades and introduce improved online help capabilities. During this outage you will not be able to access online work instructions, quick reference guides or simulations. Additional information on new online help and updated support tools will be communicated early next week. If you experience any issues after the system is restored, please contact the IT Help Center at or 617-353-4357.

Management of BUworks Security Role Requests Transitioning to DSAs and Data Trustees

March 16th, 2012 in BUworks - General

On May 18th, responsibility for requesting and approving changes to BUworks security access will transition from the BUworks Readiness Leaders to Department Security Administrators (DSAs) and Data Trustees.  As we move through the transition, you can expect additional communication regarding the new processes, support materials and training.


The goal of this BUworks Security Management change effort is to transition the process of requesting security role access to the Department Security Administrators (DSAs) and Data Trustees for ongoing management.  This includes requests for adding and removing security access roles, approvals, tracking and reporting.


  • BUworks Security Team: Manages BUworks security access.
  • IS&T Info Security: Manages security access across the University.
  • Department Security Administrators (DSAs): DSAs will manage the process of requesting  additions and removals of BUworks Security Access Roles for users.  They will also have the ability to run various security related reports for roles and user access.
  • Data Trustees: Data Trustees will manage the approval of requests for additions to a user’s BUworks Security Access Roles.
  • Readiness Leaders: Readiness Leaders will transition this responsibility to their department’s DSAs and provide support to DSAs as needed during the transition.
  • Power Users: Currently support and reinforce messaging with local users on how to request adds and changes to BUworks Security Access Roles.


May 1 – The add/change process and list of all DSAs and Data Trustees will be posted on the BUworks Website.

May 11 - Training for Data Security Administrators (DSAs) and Data Trustees completed.

May 18 – DSAs start managing change requests for their department’s BUworks Security Access.

BUworks. Eight months in.

March 12th, 2012 in BUworks - General

Eight months ago, the most important work process initiative in Boston University’s history went live. More than just “a bunch of new software from SAP,” BUworks has changed the way we work. There have been glitches. There were problems that have been resolved. And there are some that are still being worked on. It’s been a very challenging eight months, but things are getting better.

The planning and construction of the BUworks project took six years and involved the hard work of hundreds of people. Big change takes time. And much has been accomplished. So we want to give you an update on where we have been since last July…and where we are headed as we move forward.

See the rest of message.

Video: Community Q&A with BUworks

March 6th, 2012 in BUworks - General

February 28, 2012 Community Q&A Panel Discussion

Read the BU Today article about the February 28 Community Q&A panel discussion hosted by Dean of Students Kenneth Elmore (SED’87) with the BUworks panelists.Your pre-submitted and live questions stimulated a productive conversation, and we hope you found the panel’s responses helpful as BUworks moves into the next phase of implementation.

BUworks Community Forum Released

The BUworks Community Forum is an online discussion board where BUworks users can post and answer questions, sharing their hands-on knowledge related to BUworks systems and related business processes.

The BUworks Program Team

BUworks Upcoming Communications & New Online Community User Forum

February 17th, 2012 in BUworks - General

Business Owner Leads, Readiness Leaders and Power Users

This is a follow-up to keep you posted on the upcoming release of the new BUworks Online Community Forum.

What is it?

This tool is being implemented in response to requests from the Readiness Leader and Power User Community.  The BUworks Online Community Forum is an online discussion board for users to be able to share questions and knowledge with other users related to BUworks/SAP.  Like most online forum tools, it will start with a set of initial posts and grow as the community contributes.

The technology framework used to provide this online forum is an application called Get Satisfaction.  It has been customized for BU by adding classification categories users can utilize when submitting questions/posts for easier organizing and information access.

This online forum will not be a substitute for IS&T help or BUworks support requests through ServiceNow tickets. Nor is it an exclusive BUworks forum to be administered solely by the BUworks support team.  It is also not intended to replace BUworks led training, workshops, reference materials and detailed transactional work instructions.  This is a tool for all users to be able to share questions and knowledge.

What is your role in support of this new communication tool?

We hope that in your role as a business leader, Readiness Leader and/or Power User, you will assist in monitoring activity on the board and contribute when appropriate.  Over time, the BUworks Online Community Forum will help us collectively identify knowledge gaps and keep a pulse on the needs of our community.

Who will have access?

This tool will be available to all users across the University –Users of Employee Self Service and all current BUworks functionality.

When will it be available?

  • Soft-Launch/Pilot – Feb. 23, 2012
    For BUworks team, Business Owner teams and a representative sample of Readiness Leaders and Power Users to test and initial start the information flow.
  • Available to all Users – Feb. 28, 2012

How will I access and use?

  • On Wed. Feb 22nd Soft-Launch participants will receive a link and instructions closely aligned with the soft-launch forum opening
  • All Users will receive a link and instructions for the full opening on Tues Feb. 28th, 2012

The online forum tool is intuitive and organic in nature –as users submit questions/posts and other users respond the content and community knowledge sharing will grow.

Questions Prior to Launch?

Please do not hesitate to contact me with any questions you may have on this new communication tool.  Thank you!