Commencement of Phase 2: Design
On July 12, 2010, the second phase (Design) of the eCRM implementation officially began. Over the next few months, teams of functional experts from all disciplines within Development & Alumni Relations will team up with Blackbaud designers to customize the eCRM product for BU.
Design phase will review six key functional areas that will inform the final design of our new system. The design team will also develop custom reporting and interfaces with other BU departments. By the end of this process, we will have a clear picture of how our new system will work and can begin testing and refining the DARWIN program, within the Build & Test phase.