From The Washington PostBy Cornel Ban and Kevin GallagherDecember 17, 2014 Cornel Ban...
Regulation No. 7/7/PBI/2005 Concerning Resolution of Customer Complaints
(enacted in 2005)
Regulation No. 7/7/PBI/2005 Concerning Resolution of Customer Complaints, issued by Bank Indonesia, requires banks to establish customer complaint policies and written procedures for the timely handling and resolution of complaints, and sets out minimum standards for a customer complaint resolution mechanism, as well as sanctions for bank non-compliance.
DISCLAIMER: The attached document is an unofficial translation of Regulation No. 7/7/PBI/2005. An official translation is unavailable.