Microfinance Consumer Protection Guidebook

Philippines

(enacted in 2007)

The Microfinance Consumer Protection Guidebook of 2007 is a joint publication of the National Credit Council (NCC) and the National Anti-Poverty Commission (NAPC) aimed at providing a) the framework for consumer protection in microfinance and strategies to promote the practice; b) legal, regulatory and institutional standards; and c) guidance on filing and handling consumer complaints and grievances related to microfinance services in the Philippines.