Law No. 8 Concerning Consumer Protection


(enacted in 1999)

Law No. 8 Concerning Consumer Protection is the principal law generally governing consumer protection in Indonesia. Among its objectives, the law aims to improve the awareness of consumers about their rights and give them legal security, information transparency and access to information. The act establishes certain consumer rights, including the right to obtain “correct, clear and honest information”, to have their complaints heard, to have their disputes settled, to obtain compensation or redress, and to be educated and treated in a nondiscriminatory way. The law prohibits unfair and deceptive acts and advertising, and also regulates the use of standard clauses in consumer agreements.