Law No. 11 Concerning Electronic Information and Transactions (consumer protection-related)

Indonesia

(enacted in 2008)

Law No. 11 Concerning Electronic Information and Transactions protects consumers in electronic transactions by stipulating that everyone has the right to obtain accurate and complete information with respect to contract requirements and products offered electronically in Indonesia. A variety of dispute resolution methods are offered consumers in order to obtain legal redress under the law, including class actions, civil actions in the commercial court, actions taken by the government to protect the public interest, and alternative dispute resolution, including binding arbitration.

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