Guidelines for Branchless Banking


(enacted in 2008)

Guidelines for Branchless Banking, issued by the Bank of Ghana in 2008, define branchless banking as the provision of banking services outside of bank branches using information and communication technologies (ICTs) and non-bank actors such as grocery stores, pharmacies, and mobile network operators.

Deposit-taking financial institutions (including banks and savings & loan companies) are permitted to enter into arrangements with such non-bank actors in order to increase financial inclusion. However, exclusive branchless banking partnerships are not permitted.

A wide variety of services may be offered including account opening, deposits, withdrawals, person-to-person transfers, bill payments, purchase of goods/services, and loan disbursement/repayment.

The guidelines address the following topics related to branchless banking:

  • Objectives and scope of the guidelines;
  • Branchless banking models and activities;
  • Permissible activities;
  • Anti money-laundering procedures;
  • Role and responsibilities of agents; and
  • Use of third party service providers.