Deposit-Taking Microfinance Circular No. 1 / Guideline on the Appointment and Operations of Third Party Agents by DTMs (consumer protection related)

Kenya

(enacted in 2011)

Deposit-Taking Microfinance Circular No. 1 of 2011, by the Central Bank of Kenya, issues the Guideline on the Appointment and Operations of Third Party Agents by Deposit Taking MFIs (DTMs). The Guideline is mandatory for all DTMs and includes specific provisions on consumer protections (Part IX), organized as follows:

  • Consumer protections;
  • Minimum requirements;
  • Disclosures;
  • Branding; and
  • Public awareness and sensitization.