Winter 2019, Volume 7, Issue 1

Hotels, Training

The Necessity of Error Management Training in the Hospitality Industry

Priyanko Guchait

Trends, Hotels


Green Hotels: An Overview

Minu Agarwal, Prashant Das

Tourism

Panacea or peril? The implications of Neolocalism as a more intrusive form of tourism

Makarand Mody, Kyle Koslowsky

Restaurants, Marketing


How Can Single-Unit Restaurants Strive for Powerful Online Presence?

Leora Lanz, Jenna Berry

Retention


Why Hoteliers Stay and Go: Future Oriented Thinking

Sean McGinley

Service Recovery


Failure is Not Fatal: Actionable Insights on Service Failure and Recovery for the Hospitality Industry

Lisa Wan, Elisa Chan

Research


A Detailed Study of the Expected and Actual Use of Hotel Amenities

Chekitan Dev, Prateek Kumar