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There are 9 comments on Facebook Post Blasts BU Hotline Glitch

  1. First of all I would like to commend Allison Francis for her spirit and passion for ensure the safety of women in the Boston University community. We should all (students, staff, and administration) take note and follow her example regarding issues we are passionate about. Individuals can make meaningful changes to the institutions we are daily immersed in. At the same time we must aware of the limits that curb all policy change. Every organization has a set amount of resources, be it money or staff usually both, they must work with. However, this is not an excuse for the BU administration to overlook ways on how to maximize resources in order to provide comprehensive and robust critical services, in this case that of sexuall assault support. So my point is twofold, students change the bereaucracy that is BU and administration must continually seek to maximize their resources and resort to the lack of resources excuse.

    Now I remain critical of the solution of constructing systemic approach to address the issue of sexual assault. I think The Center has a idea in mind, but in practice the solution will not achieve its purpose. In the short term creating a programs and policy that requires staff to be aware and knowledgable of how to be with sexual assault will keep this topic fresh in everybody’s mind. However, In the long run policies and programs that make routine the issue of sexual assault might have the adverse affect people not seriously caring about it. An example of this is the D.A.R.E program which sought to create a generate of youth that are drug free. However, it is naive to think that drug consumption is not widespread at BU or the rest of the current college age generation. Logically, if any population would be willing to forego drugs it would be one that is highly educated and can determine the negative consequences of using drugs. Yet, that is not the current reality. We are the D.A.R.E. generation and yet we ( not everyone but significant portion) see the consumption of drugs as ok. D.A.R.E, the system approach to curbing drug consumption, did not achieve its purpose. It is a similar case with sexual assault. We can institutionalize policies to prevent it, and in the short term this will probably reduce assault significantly. But in the long term these types of policies tend to be forgotten or simply overlooked. Sexual assault is a societal issue that will never be cured. It has happened before, it has happened now, and it will happen in the future. If we choose to go with the insitutionalized route, we must proceed knowing that this solution has serious limits. The education of sexual assault must happen early in a child development and if we wait till college it will have been to late.

    1. “First of all I would like to commend Allison Francis for her spirit and passion for ensure the safety of women in the Boston University community.”

      As for the boys and men they can see to their own safety. I wonder what would happen if a male victim tried to ring. He’d probably be laughed at or called a liar as they are consistantly in my country.

      Those victims aren’t even an afterthought for you are they SG? Even a college education hasn’t opened your mind.

  2. “Glitch?” …Glitch? Not exactly the best word to describe what happened here at all, BU Today. A “glitch” is “A sudden, usually temporary malfunction or irregularity of equipment” or “An unexpected setback in a plan; a hitch, a snag.” Neither of these exactly represent what happened. What happened was that BU’s Crisis Line is an automated system, which was in no way unintentional; then the line was picked up by two misinformed people, who didn’t know protocol, which is again, not a glitch, but a complete failure to provide a service that the system was set up for. It’s not a glitch. It’s a breakdown.

    The fact that we have an automated system for our crisis hotline has always been endlessly annoying to me, especially last semester, as I sat on my bed, stewing in my own isolation and inability to reach people, contemplating, for about the billionth time, taking my own life. I dialed the crisis hotline, hoping to find some kind of solution or answer beyond what I’d been able to find online, and was met with an automated system: a mechanical voice that listed a menu of options, none of which sounded like “help, I’m possibly going to kill myself, or maybe not, but damn if it doesn’t sound like a good idea right now.” So I hung up the phone, ignored the problem, watched some Daily Show and went to sleep.

    The automated system constructs a wall between the person in need of help and those who could provide it. For a lot of people, actually seeking help for a problem you’ve just sort of been handling is a big step, and a hard step. The automated system constructs one more barrier, and creates one more reason for people like me to put our problems on the shelf and not confront a thing.

    TL;DR THE INFORMATION LOOP IS A PROBLEM. BUT THE EXISTENCE OF THE AUTOMATED SYSTEM ON A CRISIS LINE IS A BIGGER PROBLEM.

  3. Surely an automated response line for people in crisis, or even an uninterested operator reading from a script and promising a callback, is not the proper response to the report of a situation as serious as sexual assault. If there is an organization that can offer a personal response to these calls, it seems important to investigate that option. BU shouldn’t get a name for being more misogynistic than Harvard! Kudos, though, to the BU Center for Gender, Sexuality, and Activism for their suggestion of mandatory training.

  4. I pay BU more than $50,000 a year and the solution to their problems is to say there’s a “glitch?” Don’t tell me they cannot pay for someone to be there at night, just with my tuition they would manage to do it… BU it’s a complete joke sometimes.

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