The following services have been implemented to help accommodate the needs of our Guests with disabilities.

Accessible Seating
The Arena offers accessible and companion seating located on the Concourse and Event Levels for all events (accessible seating locations are subject to change based on the seating configuration for various events). Please contact the Arena Ticket Office if you require accessible and companion seating.

Drop-Off Location/Main Lobby Entrance
The accessible drop-off location is located on the corner of Harry Agganis Way and Commonwealth Avenue. The Main Lobby Entrance is accessible to Guests with disabilities as are all Arena entrances, hallways, and pathways.

Parking
Accessible parking spaces are available in all parking lots associated with the Arena. A parking map is available for your assistance.

Elevators
Guests with disabilities receive preferential access to elevators during all Arena events. Agganis Arena has a total of four (4) passenger elevators: two in the southeast corner of the Arena serving Lot A, and one each in the southwest and northwest corners of the Arena providing access from the Arena lobby to the Concourse Level. The southwest and northwest corner elevators are reserved for Loge Suite and Premium Seat holders and Guests with disabilities.

Restrooms
All public restrooms are equipped with accessible sinks, stalls, and amenities. There are 15 public restrooms located throughout the Arena. Nine public restrooms are located on the Concourse Level, four public restrooms are located on the Entry Level and two public restrooms are located on the Event Level. All public restrooms are equipped with baby-changing stations and are accessible to Guests in wheelchairs.

Telephones
The Arena has two public pay phones adjacent to the main lobby ticket box office. All the public pay phones are accessible to guests in wheelchairs and one is equipped for TTY/TDD use.

Assisted Listening Devices (ALD)
Assisted Listening Devices are free of charge and available for all events courtesy at Guest Services, located in the Northeast section of the Arena on the Concourse Level. For security purposes, a valid driver’s license or major credit card is required and will be returned when the listening devices are returned to Guest Services. A text messageing service is also available in which the announcements are sent to a handheld device for the guest to read. This service is free of charge but requires the guest to give 48 hours notice prior to event.

Sign Interpreters
Agganis Arena offers interpretive services to guests with hearing disabilities. Any request for interpretive services must be made at least ten days prior to an event and approved by Arena management. Due to the preparation necessary to assure high-quality interpretation, Guests are encouraged to provide as much advance notice as possible to the Arena. For more details on this service, please contact the Arena Management Office.

Service Animals
Service animals that assist Guests with disabilities are welcome into the Arena. Service animals must remain on a leash or in a harness at all times. Please contact the Arena Ticket Office if you intend to bring a service animal to an event so an aisle seat may be reserved for you.

Special Assistance
Agganis Arena offers special assistance to Guests with disabilities through Guest Services. Guests are encouraged to provide as much advance notice as possible to the Arena prior to the start of an event to help ensure that their request for special assistance may be met. For further details or to arrange for special assistance, please contact Guest Services.