Service: Quality, Delivery, and Productivity

MET AD 747

Topics include, the shift toward international service economies, the increasingly large service component in "non-service" industries, integrating service in the development of products and the critical role employees play in delivering service quality.

SPRG 2016 Schedule

Section Instructor Location Schedule Notes
C1 Billington CAS 214 W 6:00 pm-9:00 pm

Note that this information may change at any time. Please visit the Student Link for the most up-to-date course information.